Effective date: 3 October 2026
This Refund & Cancellation Policy explains how payments, cancellations and refunds work for the website plans and services of Box Infotech offered on https://boxinfotech.online/. It is part of our Terms & Conditions.
1. Sending an enquiry is free
Sending an enquiry, requesting a callback or messaging us on WhatsApp is free and does not commit you to buy anything. Nothing is charged until you accept our Proposal (the quotation, proposal or invoice that confirms what we will deliver and the price).
2. Prices and GST
- All prices are in Indian Rupees (INR).
- Prices shown on the Website do not include GST. GST is charged extra as applicable.
- Anything not listed in your plan is quoted separately and confirmed with you before you pay.
- Before you pay, your Proposal or invoice shows the full amount payable, including GST. There are no hidden charges.
3. Advance payment
Work starts after the advance stated in the Proposal is received. The advance reserves our time and covers the first stage of work, and is non-refundable unless we have agreed otherwise in writing.
4. Cancelling a project
- You may cancel a project at any time by telling us in writing, by email or WhatsApp.
- Work completed up to the date of cancellation remains payable.
- Where a refund is due, it depends on how much of the project has been completed and is decided by mutual agreement.
5. What can never be refunded
- Charges already paid to third parties on your behalf, such as domain registration, hosting, SSL, paid themes, plugins, licences or app subscriptions.
- Work that has already been delivered and approved by you.
- Support or renewal periods that have already started.
6. If we cannot deliver
If we are unable to start or complete the work you paid for for reasons on our side, we will refund the amount paid for the work not delivered, after deducting any third-party charges already paid on your behalf.
7. Renewals
Hosting, SSL and domain renewals from the second year are charged only after we tell you the amount and you agree. A renewal that has already been paid to the provider cannot be refunded.
8. Payment gateway and third-party charges
Payment gateway providers, domain registrars and other third parties charge their own fees under their own terms. These are paid to the provider, not to Box Infotech, and refunds of those fees depend on the provider.
9. How to ask for a cancellation or refund
Write to our Grievance Officer with your name, phone number, the plan or invoice, and the reason. We acknowledge every request within 48 hours and reply with our decision and the amount, if any, within one month. Approved refunds are paid to the account or payment method used for the payment; the time the money takes to reach you depends on your bank or payment provider.
Grievance Officer: Box Infotech
Email: support@boxinfotech.in Phone: +91 95103 63326
Vesu, Surat, Gujarat 395007, India
Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019.